The cloud infrastructure market is on fire. So are the tools to manage cloud infrastructure. Some cloud providers will try to sell you a “cloud-native” cloud operations solution, claiming they have all the capabilities you’ll need for service-aware monitoring. That cloud provider is lying to you. The dirty little secret in the cloud monitoring and operations game is that monitoring and management services from specific cloud providers are never the best approach to CloudOps, either for those specific clouds or for cross-cloud solutions. Yes, cloud providers can support their native services, but they do not have the holistic monitoring and operations platform you need.