Moving to Five9 and Oracle to Improve and Personalize Customer ExperiencesLike many organizations Penn Foster had added products into their contact center over a number of years. The result was a range of products from different vendors including IVR, audio recording, ACD routing and a legacy on-premise contact center system which was over 20 years old and facing end-of-life. Penn Foster selected Five9 for its tight integration with Oracle and their strong reputation in the industry as a company that understands the needs of the contact center.
Penn Foster Case Study
