• Rocketlane is addressing a major challenge for software and services companies, which it describes as “the chaos and stress of onboarding large customers.”
  • Rocketlane’s platform offers features such as predictable outcomes, faster time-to-value, and enhanced team utilization and project profitability.

Recently, a company specializing in customer onboarding and professional services automation platforms, Rocketlane Corp., has raised USD 24 million in new funding to bolster its operational expansion and development endeavors.

Established in 2020, Rocketlane provides a platform dedicated to collaborative customer onboarding and professional services automation. This platform aims to streamline project management, foster team collaboration, and elevate overall customer satisfaction.

The company focuses on addressing a significant challenge for software and services companies, which it defines as “the chaos and stress of onboarding large customers.” As highlighted during Rocketlane’s previous funding round in 2022, this process involves numerous components, multiple potential points of failure, and often disjointed communication among sales, training, finance, and product teams.

Rocketlane tackles these challenges by offering project management and collaboration tools, supplemented by a continuous customer feedback loop through star ratings and comments. Additionally, customers can be granted selective visibility into project status updates.

Rocketlane’s platform features predictable outcomes, faster time-to-value, and enhanced team efficiency and project profitability. The workspace provided aims to improve communication, collaboration, and project visibility for businesses, empowering teams with insights into trends and benchmarks across projects. This enables them to develop and optimize playbooks and processes effectively.

The company has experienced significant growth, with its revenue tripling over the past year from a starting point that hasn’t been disclosed. Currently, Rocketlane serves over 500 customers, including prominent names such as OpenGov Inc., LivePerson Inc., Fivetran Inc., Personio GmbH, and Zenoti Inc.

The Series B funding round was jointly led by 8VC Enterprises LLC, Matrix Partners India Investment Holdings II LLC, and Nexus India Capital Advisors Pte. Ltd.

“Our unique combination of high-velocity innovation and robust capabilities sets us apart, and has helped us consistently win large, forward-thinking customers, including public companies. With this new investment, we are committed to accelerating our AI roadmap and redefining the client portal experience. We have equipped ourselves to handle the challenges of rapid growth and continue delivering exceptional value to our clients,” ‍Co-founder and Chief Executive Srikrishnan Ganesan said.

According to data from Tracxn, this latest funding round brings Rocketlane’s total raised to USD 45 million.